Contact information
Contact Us
We're a small team, and we read every email. Whether you have a question about our products, an issue with your order, or just want to say hi — we want to hear from you.
Email us
For all inquiries: admin@therivare.com
We respond to most emails within 2 business days. If your message is time-sensitive (wrong shipping address, urgent delivery question), please put "URGENT" at the start of the subject line — we check those first.
What to include in your email
To help us help you faster, please include:
- Your order number (it starts with #RIV) if you're writing about a specific order
- A clear description of what you need
- Photos if relevant (damaged package, product issue)
- The email address you used to place the order
Common topics
| Question type | Subject line to use |
|---|---|
| Refund request | Refund Request — [Order #] |
| Damaged or wrong item | Damaged Order — [Order #] |
| Subscription change or cancellation | Subscription — [Order #] |
| Shipping or tracking issue | Shipping — [Order #] |
| Privacy / data request | Privacy Request |
| California privacy request | California Privacy Request |
| General question | General Inquiry |
Business details
Business name: 1303 Commerce LLC Entity: A Wyoming Limited Liability Company Trading as: Rivare Mailing address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
We ship within the United States. All inquiries should be sent by email — we do not currently offer phone support.
Response times by request type
| Request type | Typical response time |
|---|---|
| General inquiries | Within 2 business days |
| Order issues | Within 1 business day |
| Subscription changes | Within 1 business day |
| Refund requests | Within 2 business days |
| Privacy / legal requests | Within 30 days (per applicable law) |
Business days are Monday through Friday, excluding U.S. national holidays.
We genuinely appreciate every customer who takes the time to reach out — it's how we keep getting better.
— The Rivare Team