Shipping policy
Shipping Policy
Last updated: May 18, 2026
A note before we start
We know waiting is the hardest part. You found something you're excited about, you placed your order, and now you want it on your doorstep — yesterday.
Here's the honest truth about why our shipping takes 7-12 business days, and exactly what to expect:
Our products are made fresh in the USA when you order — not pulled from a warehouse where they've been sitting for months. That means your serum is younger, your moisturizer is more potent, and your night cream actually works the way the formula promises. The trade-off is a few extra days of waiting. We think it's worth it. Most of our customers do too.
The full details are below.
1. Where we ship
We currently ship to addresses in the United States only (50 states + Washington D.C.).
We do not ship to:
- APO/FPO/DPO military addresses (we're working on it)
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
- P.O. Boxes (we use carriers that require physical addresses)
- International destinations
If you're outside the U.S. and want Rivare delivered, email us at admin@therivare.com — we're tracking demand to know where to expand next.
2. Shipping cost
Shipping is free on every order. No minimum. No fine print.
Whether you order one product or three Rituals, you don't pay for shipping. Ever.
3. How long it takes
Total delivery time: 7-12 business days
That breaks down into two phases:
| Phase | Time | What's happening |
|---|---|---|
| Processing | 3-7 business days | Your products are formulated, filled, labeled, and packaged at our USA facility |
| Transit | 4-5 business days | Your package travels from our facility to your door via standard ground shipping |
Business days mean Monday through Friday, excluding U.S. federal holidays.
Why processing takes longer than other brands
Most skincare brands you've ordered from ship from a warehouse where products have been sitting — sometimes for 6-12 months — waiting for someone to buy them.
We don't work that way. When you place an order, your products are pulled from current production batches. This is why our shelf life is longer when you receive them, and why your retinol still has the kick the formula promises.
Subscribe & Save orders
If you're on Subscribe & Save, your subsequent orders follow the same 7-12 business day timeline. We'll email you 3 days before each charge so you know your refill is coming.
4. Order tracking
Once your order ships, you'll receive an email with a tracking number and a link to follow your package.
No tracking email after 7 business days? Check your spam folder first, then email us at admin@therivare.com with your order number — we'll find it.
We can't track packages any better than you can once they're with the carrier — but we can help you talk to them and figure out what's going on.
5. If your package is delayed
Sometimes packages get stuck. Carrier delays, weather, label scanning errors — it happens.
If your package hasn't moved for more than 5 business days after shipping, email us at admin@therivare.com with your order number. We'll:
- Contact the carrier on your behalf
- Open an investigation if needed
- Replace your order at our cost if the package is officially declared lost
We don't make you fight USPS or UPS yourself. That's our job.
6. If your package is marked "Delivered" but isn't there
Carrier "Delivered" notifications can be wrong. Before contacting us, please:
- Wait 24 hours — packages are sometimes scanned as delivered before they actually arrive
- Check with neighbors and household members
- Look in unusual spots — porches, side doors, garage areas, mailrooms
- Check with your building manager if you live in an apartment
If after 24 hours the package still isn't there, email us at admin@therivare.com with your order number. We'll work with you to file a claim with the carrier and figure out next steps.
We cannot replace packages confirmed as delivered to the address you provided unless we can establish, together with the carrier, that the package was lost or stolen in transit.
7. If you entered the wrong address
If you realize you entered the wrong shipping address, email us at admin@therivare.com immediately with your order number and the correct address.
- If your order hasn't shipped yet (still in processing), we can usually update the address at no charge.
- If your order has already shipped, we can't redirect it. You'll need to contact the carrier directly, or wait for the package to be returned to us — at which point we'll reach out about reshipping (additional shipping costs may apply).
We can't take responsibility for packages shipped to addresses entered by the customer.
8. Damaged packages
If your package arrives visibly damaged or any product inside is broken, leaking, or otherwise unusable:
- Take photos of the damage — both the outer box and the affected products
- Email us at admin@therivare.com within 7 days of delivery
- Include your order number and the photos
We'll send a replacement at no cost, no questions asked. We won't ask you to ship the damaged product back.
9. Sales tax
We collect sales tax where required by U.S. state law. The applicable tax is calculated and shown at checkout based on your shipping address.
There are no hidden fees, customs charges, or surprise costs at delivery.
10. Holiday shipping
During major holiday periods (Black Friday/Cyber Monday, Christmas, Mother's Day), processing times may extend by 1-3 business days due to volume.
If we expect significant delays, we'll post a notice at the top of our website and on the product page.
11. Contact us
For any shipping questions, package issues, or address changes, we're available at:
Email: admin@therivare.com Response time: Within 2 business days
If your message is time-sensitive (wrong address, urgent delivery question), please put "URGENT" at the start of the subject line — we check those first.
Thank you for your patience. Skincare made fresh is worth a few extra days.
— The Rivare Team