Cancellation policy

Purchase Options Cancellation Policy

Last updated: May 18, 2026

A note before we start

We sell our products two ways: as one-time purchases and through Subscribe & Save subscriptions. This policy explains exactly how to cancel either one — quickly, easily, and without anyone trying to talk you out of it.

We believe that if subscribing was easy, cancelling should be just as easy. That's not just our principle — it's required by U.S. federal law (FTC's "Click-to-Cancel" rule) and by California's Automatic Renewal Law (ARL).

1. One-time purchases

If you placed a one-time order (no subscription):

Before your order ships:

  • Email admin@therivare.com with your order number and "Cancel Order" in the subject line
  • We'll cancel the order and refund your payment in full
  • Cancellations are typically processed within 1 business day

After your order ships:

  • We can no longer cancel the order in the system
  • You can refuse delivery and the package will return to us
  • Or you can keep the package and request a refund per our Refund Policy

2. Subscribe & Save subscriptions

If you signed up for Subscribe & Save (every 60, 120, or 180 days), you can cancel, skip, or change your subscription at any time, online, in any of the following ways:

Option A: Through your account (fastest)

  1. Log in to your account at TheRivare.com/account
  2. Click "Manage Subscriptions"
  3. Click "Cancel Subscription" next to the plan you want to cancel
  4. Confirm cancellation

The cancellation takes effect immediately. You'll receive a confirmation email within minutes.

No additional steps. No "are you sure" loops. No retention offers you have to dismiss.

Option B: By email

If you prefer email or can't access your account:

  1. Email admin@therivare.com
  2. Subject line: "Subscription Cancellation"
  3. Include your order number or the email address used to subscribe

We'll process the cancellation within 1 business day and send you a confirmation email.

3. What "cancel" means

When you cancel a subscription:

  • No future charges will be made to your payment method
  • No future shipments will be sent
  • Any shipment that has already been processed will continue to ship normally — it cannot be intercepted (see Section 4)
  • Your account remains active — you can place one-time orders or re-subscribe at any time

4. Shipments already in process

If you cancel after a recurring charge has been processed but before the package has shipped:

  • Email us immediately at admin@therivare.com with "URGENT — Subscription Cancel" in the subject line
  • We'll do our best to stop the shipment and refund the charge
  • This is a manual process — we can't guarantee we'll catch it in time

If the package has already shipped:

  • The shipment cannot be cancelled
  • You can refuse delivery, or accept it and follow our Refund Policy for a refund within the 30-day window

5. Skipping or pausing instead of cancelling

If you don't want to fully cancel — for example, you're going on a long trip, or you have plenty of product left — you can:

Skip a single shipment

  • Log in to your account → Manage Subscriptions → Skip Next Shipment
  • Your next charge will move to the following scheduled date

Pause your subscription

  • Log in to your account → Manage Subscriptions → Pause
  • All charges stop until you reactivate

Change your delivery frequency

  • Log in to your account → Manage Subscriptions → Change Frequency
  • Choose every 60, 120, or 180 days

You can also email admin@therivare.com to request any of the above changes.

6. Reminder before each charge

We'll always email you 3 business days before any recurring subscription charge. The email will include:

  • The amount we're about to charge
  • The products being shipped
  • A direct link to cancel, skip, or change your subscription

If you don't want the upcoming charge, you have at least 3 business days to take action.

7. No cancellation fees, ever

We will never charge:

  • Cancellation fees
  • Early termination fees
  • "Restocking" fees for cancelled subscriptions
  • Penalties for changing your subscription frequency

If a competitor told you "all subscriptions have these fees" — they were wrong, or they were cancelling the wrong subscription.

8. If you have trouble cancelling

If, for any reason, you can't cancel through your account or by email:

  • Email admin@therivare.com with "Cancellation Issue" in the subject line
  • Describe the problem
  • We'll cancel manually and confirm in writing within 1 business day

You should never have to fight us to stop a charge. If that ever happens, please tell us — and you also have the right to:

  • File a complaint with the U.S. Federal Trade Commission at reportfraud.ftc.gov
  • File a complaint with your state attorney general
  • Dispute the charge with your bank or payment provider

We hope you never need to. We'll do our part to make sure you don't.

9. Contact us

For all subscription questions, cancellations, or changes:

Email: admin@therivare.com Subject line for cancellations: "Subscription Cancellation" Response time: Within 1 business day

Cancelling should never feel harder than signing up. If it does, we want to know about it.

— The Rivare Team